Returns and Exchanges Policy
All Sales Are Final
At Grumpy Head Designs, we are committed to providing you with high-quality products that meet our stringent standards for craftsmanship. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges except in cases of manufacturer defects.
Limited Warranty
We stand by the quality of our products and offer a limited warranty that covers manufacturer defects. This warranty does not extend to products that have been subjected to misuse, neglect, or normal wear and tear resulting from regular use.
Manufacturer Defects
If you believe your product has a manufacturer defect, please contact us promptly. We will assess the issue and, if deemed a manufacturer defect, we will take the necessary steps to address the problem. This may include repairing or replacing the product, or providing a refund at our discretion.
Misuse and Normal Wear
Our limited warranty does not cover damages resulting from misuse, neglect, accidents, alterations, or improper care of the product. Additionally, normal wear and tear from regular use, such as minor scuffs or scratches, is not considered a manufacturer defect and is not covered by the warranty.
Initiating a Warranty Claim
To initiate a warranty claim, please follow these steps:
Contact our Customer Service team via [Contact Email or Phone Number] within [Warranty Period] of your purchase.
Provide detailed information about the issue, including photographs if possible, to help us assess the problem.
Our team will review your claim and determine if it qualifies as a manufacturer defect.
If approved, we will provide instructions on how to proceed, which may include returning the product to us for inspection.
Returning Products for Warranty Evaluation
If requested, please follow these guidelines when returning a product for warranty evaluation:
Obtain a Return Authorization (RA) number from our Customer Service team.
Package the product securely, including all original accessories and packaging materials.
Clearly label the package with the RA number and our return address.
Ship the product to us using a trackable and insured shipping method. Grumpy Head Designs is not responsible for lost or damaged returns.
Refunds and Replacements
If your product is determined to have a manufacturer defect and is within the warranty period, we will, at our discretion, offer one of the following remedies:
- Repair the product.
- Replace the product with an identical or comparable item.
- Provide a refund for the purchase price of the product.
Contact Us
If you have any questions about our Returns and Exchanges Policy or wish to initiate a warranty claim, please contact our Customer Service team via [Contact Email or Phone Number].
Thank you for choosing Grumpy Head Designs. We value your satisfaction and are dedicated to addressing any concerns regarding the quality of our products.
